Privacy Policy

1. Introduction

Welcome to Kyo Finance Shop ("we," "us," "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kyo-finance.com and use our services.

Kyo Finance Shop is operated by Kyo Finance Shop, registered in France with company registration number 02941968, located at 21 Lempi Break, South Gregory, NT 2976, France. For privacy-related inquiries, you can contact us at +9774485559085.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or customer support channels
• Participate in surveys, promotions, or contests
• Provide feedback or reviews about our products or services

The personal information we collect may include:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Purchase history and transaction details
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device identifiers
• Referring/exit pages and URLs
• Pages viewed and time spent on pages
• Clickstream data and navigation patterns
• Date and time stamps of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Deliver personalized content and advertisements
• Analyze site traffic and usage patterns

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information about our cookie usage, please see our Cookie Policy accessible through the cookie banner on our website.

2.4 Third-Party Analytics

We use third-party analytics services, including Google Analytics and Facebook Pixel, to collect and analyze information about website usage. These services may use cookies and similar technologies to track user behavior across different websites and services. The information collected is used to improve our services and deliver relevant advertising.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Managing Services

• Processing and fulfilling your orders and transactions
• Creating and managing your account
• Providing customer support and responding to inquiries
• Sending order confirmations, shipping notifications, and service-related communications
• Facilitating payment processing through secure payment processors

3.2 Improving Our Services

• Analyzing website usage patterns and user behavior
• Conducting research and development to enhance our products and services
• Testing new features and functionality
• Identifying and resolving technical issues
• Optimizing website performance and user experience

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and marketing materials (with your consent)
• Delivering personalized product recommendations
• Conducting surveys and gathering feedback
• Informing you about new products, services, and special offers
• Running contests, promotions, and loyalty programs

3.4 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions
• Protecting against unauthorized access and security breaches
• Enforcing our terms and conditions
• Complying with legal obligations and regulatory requirements
• Resolving disputes and addressing legal claims

3.5 Personalization

• Customizing website content based on your preferences and browsing history
• Providing personalized product recommendations
• Tailoring marketing messages to your interests
• Improving the relevance of advertisements you see

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you (e.g., processing orders, providing services)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving services, analytics) that do not override your rights
• Consent: You have given explicit consent for specific processing activities (e.g., marketing communications, optional cookies)
• Legal Obligations: Processing is necessary to comply with legal requirements (e.g., tax reporting, responding to lawful requests)

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Shipping and fulfillment companies
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Analytics and advertising services
• Customer support tools
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have regarding your information.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from government authorities or law enforcement
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Enforcement of our terms and conditions

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure payment processing through PCI DSS-compliant payment processors
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection and security practices
• Incident response procedures for security breaches

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

• Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
• Transaction Records: Retained for at least 7 years to comply with tax and accounting regulations
• Marketing Communications: Retained until you unsubscribe or request deletion
• Analytics Data: Typically aggregated and anonymized after 26 months
• Security Logs: Retained for up to 2 years for security and fraud prevention purposes

When information is no longer needed, we securely delete or anonymize it in accordance with industry standards.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

8.4 Restriction of Processing

You have the right to request that we restrict processing of your personal information in certain circumstances.

8.5 Objection

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

8.6 Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

8.7 Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at +9774485559085 or through our contact form. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

9. Marketing Communications

With your consent, we may send you marketing emails, newsletters, and promotional materials about our products, services, and special offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly to request removal from marketing lists

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders, account, and our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer information internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

12. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.